Careers at Commusoft | Discover Open Roles and Apply Today

Our mission

Where we’ve been

From the side project of an entrepreneurial university student to an award-winning global company, Commusoft continues to evolve and have a positive impact in the field service software market.

Since 2006, we’ve transformed the business operations of thousands of service companies who rely on our software every day and at the heart of that progress, is our dedicated team.

Where we’re going

Everyone at Commusoft is committed to bringing a positive attitude to the workspace, and this underpins the entire journey that Commusoft employees take our clients on.

Starting with making sure that we only sell to businesses that can benefit from our solutions, to comprehensively supporting clients from day one, and always being open and transparent with our community – these commitments ensure sustainable growth for our clients and Commusoft alike.

Join us on our mission and explore the jobs that we have open, today!

Open positions

Senior Sales Development Representative

Sales | London | Hybrid

Come and Meet the Founder in this 1 minute video, where you’ll get a firsthand glimpse into who we are and life here at Commusoft.

Global Mission Statement:
From the side project of an entrepreneurial university student to an award-winning global company, Commusoft continues to evolve and have a positive impact in the field service software market. Since 2006, we’ve not only transformed our own services and offerings, but we’ve transformed the business operations of thousands of service companies who rely on our software every day.

Our dedication to being a positive presence stretches far and wide, underpinning the entire journey that Commusoft employees take our clients on. Starting with making sure we only sell to businesses that can benefit from our solutions, to comprehensively supporting clients from day one, and always being open and transparent with our community – these commitments ensure sustainable growth for our clients and Commusoft alike. And none of it is possible without our hardworking and forward-thinking team.

Inclusion and Belonging at Commusoft:
Our clients come from all walks of life and so do we. We draw upon our talented and diverse team of different cultures, backgrounds, and life experiences to ensure the success of our business. We have a ‘culture-add’ mindset rather than ‘culture-fit’ when it comes to our hiring process and we intend to genuinely drive transformational change when it comes to diversity, inclusion and belonging. If you’re eager to take clients on a journey and help transform field service businesses for the better, you’ll be at home at Commusoft.

Department Mission Statement:
Come and Meet the Head of Sales for an overview of the team and insight into how we sell.

What you’ll do:

Identify, prospect and source new leads based in specific industries, across a range of company sizes and geographic areas.
Build and maintain a healthy outbound pipeline through cold calling, emailing and effective follow ups, focusing on meaningful conversations and companies that have problems we can solve.
Convert leads into opportunities by scheduling qualified prospects for product demonstrations with our Account Executive team.
Work with Sales leadership to make impactful change and improvements to our UK outbound strategy, with the opportunity to lead and manage the function further down the line.

Your skills, behaviours and values:

You have at least 3 years of experience working in a B2B Outbound Sales role, with a focus on cold outreach.
You have a proven track record with outbound selling, being able to demonstrate previous success.
You bring a high level of enthusiasm to work every day and have a relentless work ethic.
You have excellent communication skills, both over the phone and via other channels.
You have a natural curiosity and understand the importance of great questioning.
You believe in your selling ability, and you can handle objections effectively.
You have familiarity with core sales CRM’s and business software, e.g. Apollo, HubSpot, Google Suite, Slack, etc.

Salary & Benefits
The base salary is £42,000 + £12-15,000+ OTE. Our commission structure is uncapped!
The other elements of your compensation include: 23 days off (increase with tenure) plus the UK bank holidays, £50 monthly gym contribution, pension contribution, a MacBook Air, private health care option **,**remote working over Christmas and during the summer period, up to 5 days holiday-buy-in-scheme, drinks and snacks provided at our new modern workspace next to Elephant & Castle underground station.

And you’d probably like to know that we have a hybrid working model (8 days a month in the office minimum) but it is an open door so feel free to come in more if you’d like! Please note that for the first month you will be required to come in full-time 8.30am-5.30pm. The Sales team are currently required to be in the office on Mondays and Thursdays.

Apply now

HR Generalist

Business Operations | London | Hybrid

Who are we?

Come and Meet the Founder in this 1-minute video, where you’ll get a firsthand glimpse into who we are and life here at Commusoft.

Global Mission Statement

From the side project of an entrepreneurial university student to an award-winning global company, Commusoft continues to evolve and has a positive impact in the field service software market. Since 2006, we’ve transformed not only our services and offerings but also the business operations of thousands of service companies that rely on our software daily.

Our dedication to being a positive presence stretches far and wide, underpinning the entire journey that Commusoft employees take our clients on. Starting with making sure we only sell to businesses that can benefit from our solutions, comprehensively supporting clients from day one, and always being open and transparent with our community, these commitments ensure sustainable growth for our clients and Commusoft alike. And none of it is possible without our hardworking and forward-thinking team.

Inclusion and Belonging at Commusoft

Our clients come from all walks of life, and so do we. We draw upon our talented and diverse team of different cultures, backgrounds, and life experiences to ensure the success of our business. We have a ‘culture-add’ mindset rather than ‘culture-fit’ when it comes to our hiring process, and we intend to genuinely drive transformational change when it comes to diversity, inclusion, and belonging. If you’re eager to take clients on a journey and help transform field service businesses for the better, you’ll be at home at Commusoft.

Department Mission Statement

The ultimate HR goal at Commusoft is for every employee to leave in a better position than when they started! This means our HR mission is to cultivate a supportive and engaging environment that empowers every Commusoft employee to grow, learn, and develop. We are committed to ensuring that each team member’s journey with us enhances their skills and career, driving a high-performing culture of curiosity. We are a small and specialised team of 3 based across India, UK and US.

We are looking for…

A proactive and independent HR Generalist with 3-5 years of experience to support our People department in both the US and UK. You’ll provide expert guidance across all aspects of the employee lifecycle, ensuring our people practices support business objectives and foster a positive, high-performing workplace.

This is a varied role that combines HR data management, legal compliance, and hands-on HR delivery. You’ll work collaboratively with managers to strengthen capability, improve employee experience, support organisational change, and develop initiatives that enable both our people and our business to thrive.

What you’ll do:

HR Partnership

Partner with the Group Head of People to understand organisational priorities and translate them into practical people initiatives.
Provide commercially focused HR advice that supports business performance and long-term growth in both the UK and US.
Identify workforce challenges and recommend solutions that improve engagement, capability, and retention.
Partner with the Head of Talent and Senior HR Associate to ensure best HR practices are in place across the organisation.
Partner with the Finance Department to support payroll, benefits and compensation management.

Performance, Talent & Development

Support the performance management cycle, helping managers set objectives, provide meaningful feedback, and create development plans.
Contribute to talent development initiatives that identify, nurture, and retain high-potential employees.
Create, conduct and manage training sessions on the employee life cycle and HR policies.
Provide onboarding support for new joiners alongside reporting managers.

Employee Relations & Manager Support

Provide guidance on employee relations matters, including disciplinary processes, grievances, absence management, and conflict resolution.
Promote positive employee relations through fair, practical, and legally compliant HR advice.

Organisational Change

Assist with organisational change programmes, including restructures, TUPE transfers, policy implementation, and other business transformation initiatives.
Support managers through periods of change by providing practical advice and ensuring clear communication.
Help embed change successfully while maintaining employee engagement.

HR Data & Administration

Produce and interpret HR metrics, including headcount, employee turnover, absence, engagement, and other key people indicators.
Support HR audits, surveys, and reporting activities to ensure compliance and identify areas for improvement.
Use data and insights to help shape future HR initiatives and decision-making.
Collaborate with others to manage the HRIS and other HR platforms.
Support the Head of People and Finance Department in managing UK and US HR policies and procedures to ensure best practices are upheld.

Your skills, behaviours and values:

3-5 years of experience in a People or HR Generalist role.
CIPD Associate Level qualified or currently working towards qualification.
Sound understanding of UK employment legislation and HR best practice. US legislative knowledge and best practice methods are not a “must” as training is available.
Experience supporting or delivering people initiatives that contribute to business performance.
Degree (or equivalent experience) in Human Resources, Business Management, or a related discipline.
Excellent communication and relationship-building skills with the confidence to influence stakeholders at all levels.
Strong analytical and problem-solving abilities with a practical, solutions-focused approach.
Commercial awareness and the ability to align people initiatives with business priorities.
Highly organised, with excellent attention to detail and the ability to manage multiple priorities.
Empathetic, approachable, and able to handle sensitive situations with professionalism and discretion.
Adaptable, resilient, and committed to continuous improvement.

Salary & Benefits:

The base salary is £38,000.
The other elements of your compensation include: 23 days off (increase with tenure) plus the UK bank holidays, £50 monthly gym contribution, pension contribution, a MacBook Air, private health care option **,**remote working over Christmas and during the summer period, up to 5 days holiday-buy-in-scheme, drinks and snacks provided at our new modern workspace next to Elephant & Castle underground station.

Head of Customer Success

Success | London | Hybrid

Who are we?

Come and Meet the Founder in this 1-minute video, where you’ll get a firsthand glimpse into who we are and life here at Commusoft.

Global Mission Statement

Inclusion and Belonging at Commusoft

Department Mission Statement

We serve as strategic partners and consultants, concentrating on relationship mastery, proactive business consultation, and technical enablement. We ensure continuous feature adoption and measurable client growth, guiding clients through their entire journey to become long-term advocates.

We are looking for…

A strategic and client-focused Head of Client Success to own and elevate the end-to-end client journey from onboarding through to long-term growth and advocacy. This role is pivotal in driving client retention, expansion, and measurable value delivery across our global customer base.

Reporting to the CEO, you will lead our Client Success function across the UK and US, building a high-performing team that partners closely with clients to achieve their business goals. As a key member of the leadership team, you will collaborate cross-functionally with Product and Engineering to align the roadmap with client needs, and partner with Technical Support to transform reactive feedback into proactive service improvements. You will act as the voice of the customer internally, ensuring client needs shape our product, strategy, and overall experience.

The ideal candidate brings strong B2B SaaS experience, a commercial mindset, and a passion for building lasting client relationships that drive both customer and business success.

What you’ll do:

Client Success Strategy & Leadership
- Define and execute a global Client Success strategy focused on retention, growth, and client value
- Build, lead, and develop a high-performing, distributed Client Success team
- Establish clear success frameworks, playbooks, and engagement models across the client lifecycle
- Given the global nature of this role, you should also anticipate frequent travel to the US, with the potential for occasional visits to our team in Chennai.

Retention, Growth & Value Realisation

Own key commercial metrics including retention, churn, expansion, and customer lifetime value
Drive proactive client engagement strategies to increase product adoption and long-term success
Identify and enable upsell and cross-sell opportunities through value-led, consultative approaches

Client Engagement & Partnership

Ensure consistent, high-quality client interactions including onboarding, business reviews, and executive engagement
Support the team in building trusted advisor relationships with key client stakeholders
Lead on complex or high-value client relationships where needed

Client Insights & Advocacy

Act as the voice of the customer across the business, translating feedback into actionable insights
Partner with Product and Engineering to influence roadmap priorities based on client needs and trends
Leverage data to continuously improve client outcomes and experience

Cross-Functional Alignment

Work closely with Sales, Marketing, Product, and Support to ensure a seamless client journey
Align on Ideal Client Profiles, handovers, and ongoing engagement strategies
Champion a client-centric culture across the organisation

Performance & Continuous Improvement

Define and track key success metrics (e.g. NRR, product adoption)
Use data to identify risks, opportunities, and areas for improvement
Continuously optimise processes, tooling, and team effectiveness to scale success

Your skills, behaviours and values:

Client-Centric Leadership: Deep commitment to delivering client value and building long-term partnerships
Commercial Acumen: Strong track record of driving retention, expansion, and revenue growth in a SaaS environment
B2B SaaS Client Success Expertise: Proven experience leading Client Success teams across onboarding, adoption, and growth
Strategic Thinking: Ability to connect product capabilities to client business outcomes and long-term ROI
Team Leadership & Development: Experience building, scaling, and coaching high-performing, customer-facing teams
Data-Driven Decision Making: Strong analytical skills with the ability to translate insights into action
Influence & Collaboration: Skilled at aligning cross-functional teams and influencing at executive level
Communication Excellence: Clear, confident communicator with strong stakeholder management skills
Adaptability & Resilience: Thrives in a fast-paced, evolving SaaS environment

Salary & Benefits:

The base salary is £74,000 per year. The other elements of your compensation include: 23 days off (increase with tenure) plus the UK bank holidays, £50 monthly gym contribution, pension contribution, private healthcare option, extended parental leave, remote working over Christmas and during the summer period, up to 5 days holiday-buy-in-scheme, drinks and snacks provided at our new modern workspace next to Elephant & Castle underground station.

And you’d probably like to know that we have a hybrid working model (8 days in the office per month minimum) but it is an open door so feel free to come in more if you’d like! The Success team are in the office on Thursdays and Fridays. Please note that for the first month you will be required to come in full-time 8.30am-5.30pm.

Apply now

System Operations Engineer

Engineering | Chennai

Who are we? Come and Meet the Founder in this 1 minute video, where you’ll get a firsthand glimpse into who we are and life here at Commusoft.

NOTE: APPLY ONLY IF YOU HAVE BELOW MENTIONED SKILL SETS

Role Overview As System Operations Manager, you’ll oversee the health, performance, and scalability of our systems and infrastructure. You’ll work with a team of engineers and collaborate cross-functionally to ensure uptime, security, and operational efficiency across environments.

Key Responsibilities

Work on system operations across cloud environments (GCP preferred)
Manage infrastructure provisioning, configuration, and lifecycle
Oversee monitoring, alerting, and incident response processes
Drive automation across deployment, scaling, and recovery workflows. Reduce manual runs of typical tasks.
Collaborate with SREs and DevOps to improve CI/CD pipelines and release reliability
Write system documentation, runbooks, and compliance protocols
Ensure security best practices across infrastructure layers

What You Bring

6–10 years of experience in system operations, infrastructure, or DevOps roles
Strong understanding of Linux systems, networking, and cloud architecture
Hands-on experience with monitoring tools (ELK, Grafana, etc.)
Proficiency in scripting and automation (Python, Bash, etc.). This is non-negotiable and is a must-have.
Experience managing container orchestration tools such as Kubernetes as well as managing services running on Virtual machines.
Experience with Infrastructure as Code (Terraform, Ansible)
Strong analytical and troubleshooting skills

Nice to Have

Experience in SaaS or high-availability environments
Certifications in cloud technologies or security

Communication & Culture

Clear communicator with strong documentation habits
Collaborative mindset with a bias for action and ownership
Comfortable working in a fast-paced, agile environment

Why Join Us

Shape the backbone of a global SaaS platform
Work with passionate engineers and product leaders
Competitive compensation, flexible work options, and a culture of learning

Apply now

Sales Development Representative

Sales | Chicago | Hybrid

Salary & Benefits
The base salary is $60-65,000 plus commissions $15,000+. Monthly commission is completely uncapped!
This role offers a clear and structured pathway for career progression, with a guaranteed promotion to Account Executive after 12 months. You’ll receive ongoing training, mentorship, and hands-on experience to build the skills needed to succeed in a closing role, making this an ideal opportunity for someone looking to accelerate their career in sales within a supportive and high-growth environment.

Other elements of your compensation include: Gym membership contribution – Healthcare, Dental, and Vision insurance – 20 days of PTO + 11 US national holidays – 5 paid sick days – 5-day-holiday-buy-in-scheme – Simple IRA (equivalent to a 401K) – Remote working during Christmas and summer periods – Snacks in the office – Social events – Focus on continuous training and access to conferences.

And you’d probably like to know that we have a hybrid working model (8 days a month in the office) but it is an open door so feel free to come in more if you’d like! Please note that for your first 4 weeks, you will be required to come in full-time 8 am-5 pm. We are based in Fulton Market, Chicago.

What’s the role?
Come and Meet the Head of Sales for an overview of the team and insight into how we sell.

What you’ll do:

You’ll be responsible for cold calling and general outbound activity across different territories in order to generate sales pipeline.
You’ll prospect and convert your own outbound leads into quality conversations
You’ll be responsible for managing inbound leads that are generated by our Marketing team
You’ll arrange online product demonstrations for our Account Executive team

Your skills, experience and values:

You have 2+ years of B2B sales experience
You have proven outreach success with reliable outreach structure, objection handling techniques and the ability to set up next steps
You are highly money motivated and have a strong work ethic. You are proactive enough to maintain a busy workload
You have strong CRM organizational skills and can keep track of your leads sensibly and effectively
You can relate and communicate well with others, by email and over the phone
You are inquisitive and eager to learn. You value your professional and personal growth

Apply now

Our Values

Keep Learning

Commusoft is focused on providing every team member with the opportunity to improve themselves and learn something new.

Always Strive

We challenge ourselves to keep learning and developing skills.

Be Well

We believe in helping our team stay healthy and happy. It's vital to us that you can balance your work responsibilities with your private life.

Take Pride

We like to do things well. We always put thought and effort into our work so that our team can be proud of their many achievements.

Our Recruitment Process

Review

CV submission and screening questions. Our Recruiter and Hiring Manager will review this and advise you’ve been successfully selected.

Phone call

A short phone or video call with you to learn more about the kind of opportunity you’re looking for and your experience.

Interview

A Video call and/or a face-to-face interview to deep dive into your skills and aspirations and to learn more about each other’s behaviors, motivations, and values.

Task

Depending on the position you interview for, we include a task to showcase your practical skills. This is common in Technical or Creative roles.

Offer

We’ll promptly provide you with the outcome of the interview process. For job offers, we’ll send you a digital letter and provide HR support.

Diversity at Commusoft

Our clients come from all walks of life and so do we. We draw upon our talented and diverse team of different cultures, backgrounds and life experiences to ensure the success of our business.

We have a ‘culture-add’ mindset rather than ‘culture-fit’ when it comes to our hiring process and we intend to genuinely drive transformational change when it comes to diversity, inclusion and belonging.